Customer engagement and empowerment offers opportunities to save energy for customers and to operate the grid in a more efficient and reliable way for grid operators. Grid operators want to shift or reduce energy consumption during times of peak consumption, so they have engaged and empowered customers to do that by proposing some benefits. Cases of customer engagement and empowerment in this book share lessons learned in developing and deploying
these technologies to stakeholders.
The Case Book includes 10 cases on Consumer Engagement & Empowerment of the top 10 winning projects from the 1st ISGAN Awards Competition. Countries that are included in the CaseBook are Belgium, Denmark, France, Japan, Portugal, Netherlands, and U.S.A.